Shipping Policy

At alpewomensshoes.com, we understand that when you place an order online, you want it to arrive quickly, safely, and without unnecessary delays. That is why we work hard to ensure fast preparation and reliable delivery for every purchase.

Order Processing

All orders are processed as soon as payment is confirmed in our system. If your payment is confirmed before 12:00 p.m. (CET) from Monday to Friday, your package will be prepared that same day. Orders confirmed after 12:00 p.m. will be prepared on the next business day. Please keep in mind that weekends and public holidays are not considered business days. If you place your order on a Friday afternoon or during a holiday period, preparation will begin on the next working day.

Shipping Times

Once shipped, you can usually expect your order to arrive within 1 to 3 business days. Delivery times may vary depending on the shipping destination and the workload of our logistics partners, but our goal is always to provide a fast and smooth experience. During peak seasons such as Christmas or other promotional periods, shipping times may be slightly longer due to higher demand, but we do everything possible to keep delays to a minimum.

Tracking Your Order

As soon as your order leaves our warehouse, you will receive a shipping confirmation along with tracking information. This allows you to follow your package online and know exactly when it will arrive. Updates are provided directly by the carrier, and in most cases, you will be able to see the progress of your delivery in real time.

Shipping Costs

Shipping costs are calculated at checkout and depend on the delivery destination and the size of your order. From time to time, alpewomensshoes.com may offer free shipping promotions. These offers will be clearly displayed on our website and will automatically apply when the conditions are met.

Delivery Conditions

We kindly ask customers to ensure that the shipping address provided is accurate and complete. Once the package has been dispatched, we cannot modify the delivery address. If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend it. Please note that we are not responsible for delays caused by external factors such as customs procedures, strikes, or severe weather conditions.

If your package arrives damaged or with visible signs of tampering, we recommend refusing the delivery and notifying us through the return process available on alpewomensshoes.com. This allows us to open an investigation with the carrier and resolve the issue promptly.