Refund Policy (English Version for alpewomensshoes.com)

At alpewomensshoes.com, we strive to ensure every customer is fully satisfied with their purchase. If for any reason you are not completely happy, our refund policy offers clear and fair options.

1. Refund & Exchange Period

• You may request a refund or exchange within 15 days of receiving your order.
• To qualify, the item must be returned in its original condition, unused, with all original tags attached.
• Please note that sale items, limited editions, and final clearance products are not eligible for a refund or exchange unless there is a quality issue.

2. How to Initiate a Return or Exchange

• Begin the process by completing the return request on alpewomensshoes.com.
• Include your order number and specify whether you’d prefer an exchange (indicate the desired style or size) or a refund.
• Once approved, the item should be shipped back using a trackable shipping method to ensure it is received.

3. Refund Details

• Refunds will be processed to the original payment method within 5–7 business days after we receive the returned item.
• Please be aware that return shipping costs are non-refundable.
• Import duties, taxes, and customs fees are also non-refundable, except in cases where the return is due to a quality defect or error on our part.

4. Additional Notes

• Defective or incorrect items: If you’ve received an item that is defective or not what you ordered, please contact us via our website support immediately. In such cases, we will provide a pre-paid return label and handle the return shipping at no cost to you.
• Missing tracking number: Returns without valid tracking may risk not being processed properly; we cannot be held responsible for packages lost in transit.

Thank you for shopping with alpewomensshoes.com. We appreciate your understanding and continued support.